Frequently Asked Questions

Rent is due on the 1st of each month. To avoid late fees, please ensure your payment is received by the end of the day on the 5th. If rent is not paid by this date, it will be considered delinquent, and late fees may apply.

If you anticipate that your rent payment will be late, it is crucial to contact our office as soon as possible. Communicating with us about any delays helps us work together to address the situation and avoid unnecessary complications.

For any questions or to inform us of a potential late payment, please call our office at 530-226-5300 or email us at hello@placesandspaces.net. 

We are here to assist you and ensure a smooth and clear communication process

You must access your AppFolio account to pay online - please contacct our office or use the "Pay Rent" button to be linked with your online portal.

Applying for a rental with Places & Spaces Property Management is a straightforward process. Here’s how you can get started:

1. Application Fee

A non-refundable application fee of $30 per adult applicant is required. This fee helps cover the cost of processing your application and conducting background checks.

2. Apply Online

The easiest way to apply is through our website. Simply visit the Application Page and complete the online application form. Be sure to provide all necessary information to avoid delays in processing.

3. Apply by Paper

If you prefer a paper application, you can obtain one from our office. Please visit us at 2101 Howard Street, Suite C, Anderson, CA to pick up the application form. Once completed, you can return it to our office by mail or in person.

What You’ll Need

To complete your application, please have the following information ready:

Valid photo ID

Proof of income

Rental history

Any additional documents as specified in the application form

4. Submit Your Application

Whether applying online or via paper, ensure that you submit all required documents along with your application fee. Incomplete applications may result in delays.

5. Application Review

Once received, we will review your application and conduct the necessary background checks. We will notify you of the status of your application as soon as possible.

If you have any questions or need assistance during the application process, please do not hesitate to contact us at 530-226-5300. We are here to help you every step of the way.

Thank you for considering Places & Spaces Property Management. We look forward to assisting you in finding your new home!

For your convenience, you can easily submit maintenance requests through your AppFolio account. Follow these steps to ensure your issue is addressed promptly:

1. Log In to Your AppFolio Account

Access your AppFolio account using your credentials. If you do not have an account or need assistance, please contact our office.

2. Navigate to the Maintenance Section

Once logged in, go to the “Maintenance” section of your account.

3. Submit a Work Order

Click on “Request Maintenance” to start a new work order. Provide a detailed description of the issue you are experiencing. The more information you provide, the better we can address the problem.

4. Attach Photos (Optional)

If applicable, you can attach photos to your work order. This can help us better understand the issue and expedite the repair process.

5. Confirm Submission

Review your request and submit it through the AppFolio platform. You will receive a confirmation once your request has been successfully submitted.

Emergency Maintenance

For urgent issues that require immediate attention (such as major leaks, electrical problems, or heating failures), please call our office directly at 530-226-5300, you will be provided an after hours emergency number to call. This ensures that we can address emergency situations promptly.

If you have any questions or need further assistance, do not hesitate to reach out to us at 530-226-5300. We are here to help!

Thank you for your cooperation and for choosing Places & Spaces Property Management.

Understanding repair responsibilities is important for maintaining your rental property. Here’s a guide to help clarify who is responsible for paying for repairs:

1. Tenant Responsibilities

You will be billed for repairs if the issue arises due to actions or neglect that fall under your responsibility as a tenant. This includes:

Damage caused by misuse or accidents

Neglect of routine maintenance or proper care

Repairs needed due to tenant’s failure to report issues promptly

2. Guest Responsibility

Please remember that you are also responsible for any damages caused by your guests. Ensure that guests are aware of and follow the rules to avoid unnecessary repair costs.

3. Owner Responsibilities

For most other repair issues, the cost will be covered by the property owner. This typically includes:

Repairs due to normal wear and tear

Issues with appliances or systems that are not caused by tenant misuse

4. Lease Agreement

Please review your lease agreement for any specific terms related to repair responsibilities. Your lease may outline additional details or exceptions based on your rental arrangement.

If you have any questions or need clarification on repair responsibilities, feel free to contact us at 530-226-5300. We are here to help ensure that all maintenance concerns are handled appropriately.

Thank you for your attention to this matter and for being a valued tenant with Places & Spaces Property Management.

A maintenance emergency is a serious issue that requires immediate attention because it poses a safety hazard to residents or could result in significant damage to the property. Emergencies are problems that cannot wait until the next business day for resolution. Here’s how to recognize and handle a maintenance emergency:

1. Definition of an Emergency

An emergency is defined as a maintenance problem that:

Creates a safety hazard for residents

Causes imminent damage to the property

2. Examples of Maintenance Emergencies

Some common examples include:

Overflowing toilet: Causes potential water damage and sanitation issues.

Broken pipe: Leads to water damage and possible flooding.

Sudden electrical short: Poses a risk of electrical fires or power outages.

3. Steps to Take for Specific Emergencies

Gas Leak: If you suspect a gas leak, evacuate the premises immediately and contact your local gas company first. They will provide instructions and send a technician if necessary.

Power Outage: For power outages, first contact your local electric company to determine if there is a general outage affecting the area.

4. Contact Us for Other Emergencies

For all other emergencies that occur outside of regular business hours, please call our office at 530-226-5300. After hours, your call will be directed to a cell phone to ensure prompt response.

If you are uncertain whether an issue constitutes an emergency, it’s always better to call and let us assess the situation. Your safety and the integrity of the property are our top priorities.

Thank you for your attention to these important guidelines. If you have any questions or need further assistance, feel free to reach out to us.

We aim to make the repair process as smooth as possible for our tenants. Here’s how you can expect to be notified and coordinate with repair technicians:

1. Direct Coordination with Vendors

Typically, our repair vendors will coordinate directly with you regarding the scheduling of repairs. They will contact you by phone to discuss and arrange a date and time that works best for both parties involved.

2. Scheduling and Rescheduling

Initial Contact: The vendor will reach out to you to confirm a convenient time for the repair work.

Rescheduling: If you need to reschedule the appointment, please contact the vendor directly. We do not schedule or manage appointments for vendors from our office, so coordinating directly with them will ensure your request is handled promptly.

3. Contact Information

You will receive the vendor’s contact information when they reach out to you. Make sure to keep this information handy in case you need to follow up or make changes to the appointment.

If you have any questions or concerns about the repair process, or if you need further assistance, please do not hesitate to contact our office at 530-226-5300. We’re here to help ensure that your repair needs are met efficiently.

If you find yourself locked out of your rental property, you have a couple of options:

1. Contact a Locksmith

You can call a locksmith to gain entry to your property. Please note that any charges for locksmith services will be your responsibility.

2. Call Our Office

During business hours, you can contact our office at 530-226-5300 to arrange to pick up a spare key. 

Important Note: For after-hours lockouts, please use a locksmith, as our office does not handle lockouts outside of regular business hours.

If you have any questions or need further assistance, feel free to reach out to us during business hours. We are here to help!

A chirping smoke alarm or carbon monoxide (CO) detector usually indicates that the battery needs to be replaced. Here’s what you should do:

1. Replace the Battery

Smoke Alarm: Most often, a chirping smoke alarm means the 9-volt or lithium battery needs to be changed. You can purchase these batteries at your local market or hardware store.

CO Detector: Similarly, replace the battery in your CO detector if it is chirping.

2. If You Cannot Reach the Detector

If your smoke alarm or CO detector is located in a place with vaulted ceilings or is otherwise difficult to access, please complete a maintenance request form through your AppFolio account or contact our office directly. We will arrange for a technician to assist you with the issue.

3. Do Not Disconnect the Detector

It is illegal and unsafe to disconnect your smoke alarm or CO detector. These devices are essential for your safety and are required by law to be operational at all times.

4. Contact Us for Assistance

If you need help with the replacement or have any concerns about your smoke alarm or CO detector, please reach out to our office at 530-226-5300. We are here to ensure your safety and address any issues promptly.

Thank you for your attention to this important safety matter.

As a tenant, there are several important responsibilities to ensure that your rental home remains in good condition and to maintain a positive rental experience. Here’s what you are typically responsible for:

1. Securing Utilities

You are responsible for securing and managing all utilities for your housing, such as electricity, gas, water, and trash removal, unless otherwise specified in your lease agreement.

2. Lawn Care

Unless otherwise provided for in your lease, you are responsible for regular lawn care and maintaining the exterior appearance of your rental property.

3. Changing Furnace/Air Conditioning Filters

You should change the filters for the furnace and air conditioning units monthly to ensure they operate efficiently and to maintain good air quality.

4. Minor Repairs

You are responsible for handling minor repairs within your home, including but not limited to:

Replacing light bulbs

Addressing clogged drains

Performing basic maintenance tasks

5. Changing Smoke Detector Batteries

It is your responsibility to change the batteries in smoke detectors during your tenancy. The smoke detectors are provided with new batteries when you move in.

6. Pest Control

You may be responsible for managing routine pest control. This includes addressing minor pest issues and maintaining a clean environment to prevent infestations.

7. Complying with Homeowners Association (HOA) Rules

If your rental property is governed by a Homeowners Association, you must comply with all HOA rules and regulations.

8. Following Lease Terms

You must adhere to all terms and conditions outlined in your lease agreement. This includes respecting property rules and meeting your obligations as a tenant.

9. Liability Insurance

Maintaining liability insurance for your personal belongings and protection against potential damages is typically your responsibility. This insurance helps protect you and your possessions.

If you have any questions about your responsibilities or need clarification, please contact us at 530-226-5300. We are here to assist you and ensure that you have a positive rental experience.

The ability to have a pet in your rental property depends on the property owner's policies. Here’s what you need to know:

1. Pet Approval Required

Before adopting or purchasing a pet, you must obtain written approval from the property owner. This ensures that your pet complies with the property’s regulations and any applicable lease terms.

2. Pet Addendum and Fee

Once you receive approval, you will need to:

Sign a Pet Addendum: This document outlines the rules and responsibilities associated with having a pet in the property.

Pay the Pet Fee: There may be a non-refundable pet fee or deposit required, which helps cover any potential damage caused by the pet.

3. Consequences of Unauthorized Pets

If you move a pet into the property without prior approval, it may result in eviction. It is crucial to follow the proper process to avoid any legal issues or complications.

4. How to Request Approval

To request pet approval, please contact our office at 530-226-5300. We will guide you through the process and provide any necessary forms.

Thank you for your cooperation and understanding. We want to ensure that all tenants enjoy their homes while adhering to the property’s policies and maintaining a harmonious living environment.

Breaking your lease involves several steps and responsibilities. Here’s a guide to help you understand the process:

1. Contact Us

The first step is to contact our office to submit a written request to be released from your lease agreement. This request will be reviewed on a case-by-case basis in consultation with the property owner.

2. Lease Term and Rent Responsibility

Ongoing Rent: You will remain responsible for paying rent until the end of the lease term or until a new tenant takes occupancy and begins paying rent.

Advertising and Placement Costs: You are also responsible for the costs associated with advertising and placing a new tenant, which is a fee up to $600.

3. Security Deposit

Your security deposit will be processed as usual, with deductions made for:

Any unpaid rent

Required cleaning

Carpet cleaning

Damages beyond normal wear and tear

4. Cooperation with Showing the Property

We will actively work to advertise and show the property to find a new tenant as quickly as possible. Your cooperation in scheduling and allowing showings is expected to facilitate this process. We will personally handle all showings with scheduled appointments.

5. Next Steps

Written Request: Submit your written request to break the lease to our office.

Fees: Prepare to pay up to the $600 fee for advertising and tenant placement.

Final Settlement: Ensure you are aware of and fulfill any remaining obligations related to unpaid rent, property cleaning, and damages.

For any questions or to initiate the process, please contact us at 530-226-5300. We are here to assist you and make the transition as smooth as possible.

Thank you for your attention to these details. We will work with you to address your needs and find a suitable resolution.

In California, the return of your security deposit is governed by specific regulations. Here’s what you need to know:

1. Disposition Timeline

You will receive the disposition of your security deposit within 21 days after you have given up possession of the unit. This means:

You must return all keys and access devices to our office.

The 21-day period begins from the date we receive the keys and you have officially vacated the property.

2. What to Expect

The disposition will include:

A detailed statement of any deductions made from your security deposit

Any remaining balance that will be returned to you

3. Deductions

Possible deductions may include:

Unpaid rent

Cleaning costs

Repairs for damages beyond normal wear and tear

If you have any questions or need further information about the status of your security deposit, please contact us at 530-226-5300.

Thank you for your attention to this process. We are committed to ensuring a smooth and transparent return of your security deposit.

If you plan to move out of your rental property, you must provide us with a written notice to vacate. Here’s how you can properly give your notice:

1. Notice Period

A 30-day notice is required before you vacate the property. This means you need to inform us at least 30 days in advance of your intended move-out date.

2. How to Submit Your Notice

Your notice must be submitted in writing. You have the following options for delivering your notice:

Email: Send your notice to hello@placesandspaces.net.

Mail: Post your notice to our office address.

In-Person: Deliver your notice directly to our office.

3. Effective Date

Your notice becomes effective on the day we receive it. Ensure you provide your notice with enough time to meet the 30-day requirement.

4. Confirmation

If you email or mail your notice, we recommend following up to confirm receipt. This will ensure your notice has been processed and is effective as intended.

5. Contact Us

If you have any questions or need assistance with the notice process, please contact us at 530-226-5300.

Thank you for your attention to this process. We appreciate your cooperation and look forward to assisting you with a smooth transition.

If you wish to add additional occupants to your rental unit, follow these steps to ensure a smooth process:

1. Application Process

Any desired additional occupants who are over the age of 18 must complete an application. They will need to meet the same application requirements that you did when you originally moved in.

2. Application Requirements

The new applicants will be subject to:

Background Checks: This includes credit history, criminal background, and rental history checks.

Income Verification: Proof of income to ensure they can meet financial responsibilities.

Other Requirements: Any other criteria outlined in our application process.

3. Approval

The additional occupants must be processed and approved before they can officially move in. This ensures that all residents meet our standards and comply with the lease agreement.

4. Contact Us

To start the process or if you have any questions about adding additional tenants, please contact our office at 530-226-5300. We will provide you with the necessary application forms and further instructions.

Thank you for your attention to this process. We are here to assist you in accommodating any new occupants while maintaining the integrity of your rental agreement.

If you wish to transfer to a different unit within our properties, here’s what you need to know:

1. New Application Required

You must complete a new application to update your information and apply for the new unit. This application will be subject to the same screening process as your original application.

2. Application Fee

A new application fee is required. This fee is necessary to process your application for the new unit.

3. Security Deposit

Please note that security deposits are not transferable from one unit to another. If approved for the new unit:

Full Security Deposit: You will need to provide a new full security deposit for the new unit.

4. 30-Day Notice Requirement

You must submit a 30-day notice to vacate your current unit. This notice must be given in writing and is required to meet the 30-day notice period before moving out.

5. Approval and Next Steps

Once your application for the new unit is approved, you will need to:

Pay the Security Deposit: Submit the full security deposit for the new unit.

Fulfill Notice Period: Ensure you comply with the 30-day notice requirement for your current unit.

6. Contact Us

For more information or to start the transfer process, please contact our office at 530-226-5300. We will assist you with the application and provide further instructions for a smooth transition.

Thank you for your attention to this process. We look forward to assisting you with your unit transfer and ensuring a seamless move.

If you need to remove a roommate from your lease, the process will depend on the type of lease agreement you have. Here’s what you need to know:

1. Month-to-Month Lease Agreement

If your lease is on a month-to-month basis:

Submit a 30-Day Notice: The roommate who wishes to vacate must provide a written 30-Day Notice of Intent to Vacate. This notice should be submitted to our office and will initiate the process for their removal from the lease.

2. Fixed-Term Lease Agreement

If you are currently in a fixed-term lease (e.g., a one-year lease):

Written Request: You must submit a written request to remove the roommate from the lease. This request will be reviewed on a case-by-case basis and will involve consultation with the property owner.

Approval Process: The request will be evaluated, and if approved, the necessary adjustments will be made to the lease agreement.

3. Next Steps

For Month-to-Month Leases: Ensure the 30-Day Notice is properly submitted to comply with the lease terms.

For Fixed-Term Leases: Wait for the outcome of the review process. If approved, we will provide further instructions on updating the lease agreement.

4. Contact Us

If you have any questions or need assistance with the process of removing a roommate, please contact our office at 530-226-5300. We are here to help and ensure a smooth transition.

Thank you for your attention to this matter. We look forward to assisting you with any lease adjustments.