Frequently Asked Questions

Rent is due on the 1st of every month and late after the 5th. On the morning of the 6th there will be a $50 late fee assessed to your rent. For your convenience, we offer rent payments online as well and at CVS and 7-Eleven. WE DO NOT ACCEPT CASH. Tenants can make payments in a few different ways.

Payment can be completed online! Simply log into your Tenant Portal, select Make Payment, and enter the necessary information. There is no service charge for online payments unless you use a credit card.

Payment may also be mailed to: P.O. BOX 1375 ANDERSON, CA 96007

We also have recently added the ability for you to take a payment coupon, that we provide, to your local 7-11 or CVS Pharmacies and make your rent payments directly at those convenient locations, they do accept cash. Your rent immediately posts to your ledger.

Payment can be brought into the office at the address on our home page during business hours. We are open Monday-Friday 9am-4pm. Closed major holidays.

You must access your AppFolio account to pay online - which can be done using these links or we can send you the activation e-mail if requested. 

https://tandfpm.appfolio.com/connect

https://www.appfolio.com/help/online-portal

The first step in applying is usually to schedule a showing to view the property. Next, you will submit an application and pay the $30 fee for the credit/background check - anyone over the age of 18 who will be living in the unit will need to apply separately. An application can be submitted on the available rental page of our website under each property. When your application is approved, you will be asked to pay the rent reservation fee of $500 and schedule a move in date. This payment will hold the unit for you until your scheduled move in date. This is a non-refundable fee to hold and take the property off the market and upon your lease execution this reservation fee will be applied to your security deposit. ​

Yes! You may do so through your AppFolio account, under the maintenance section. To fill out your work order go to "request maintenance" and describe the issue you are having. You may even attach photos to this request if you would like. For any emergency maintenance please call the office directly at 530-226-5300.

You will be billed for repairs if the repair was a direct result of actions that were the tenant’s responsibility. Remember, tenants are also responsible for damages done by their guests. Otherwise, it is owners responsibility unless otherwise noted in your lease.

An emergency is defined as a maintenance problem that will cause a safety hazard to residents, or an imminent damage to property, so that fixing it cannot wait until the next business day. A few examples would be an overflowing toilet, a broken pipe, or sudden electrical short. If there is a gas leak, call the gas company in your area first, and if there is a power outage, call the electric company in your area first to see if there is a general power outage in the area. Otherwise please call our office 530-226-5300 and all after hour calls are directed to a cell phone. 

Usually all our vendors will coordinate directly with the tenant for repairs needed. This means they will call you to discuss what date and time works best for both parties involved. If you need to reschedule, please contact the vendor we have dispatched as we do not schedule appointments for them in our office. 

You can call a locksmith at your own expense or can call the office during business hours to pick up a spare at an extra charge. 

In most cases the 9-volt or lithium battery in your smoke detector needs to be changed. These can be purchased at your local market or hardware store. If you can not reach the smoke detector due to vaulted ceilings, please complete a maintenance request form. IT IS ILLEGAL TO DISCONNECT YOUR SMOKE DETECTOR.

Typically, all residents are responsible for:

• Securing all utilities for housing, unless otherwise provided
• Lawn care, unless otherwise provided
• Changing the furnace/air conditioning filters monthly
• Minor repairs to your home, including, but not limited to, replacing light bulbs, clogged drains, etc.
• Changing the smoke detector batteries during tenancy (these are new when you move in)
• Pest control
• Complying with all Homeowners Association Rules (if applicable)
• Following all of the terms of your lease

The best answer for this is "it depends" as we must get all pets approved by the owner of the property. Before you adopt or purchase a pet, you MUST get written approval, sign a pet addendum, and pay the pet fee. If you do NOT get approval and move a pet into the property, you may be evicted.

The first step would be to contact our office and put in a written request to be released from your lease agreement. These requests are handled on a case by case basis with the involvement of the property owner.  Tenants are responsible for rent until the end of the lease term or a new tenant takes occupancy and starts paying rent. The Tenant would also be responsible for costs of advertising and placing a new tenant.  The fee is $600. Your security deposit would be processed as normal with the Tenant being responsible for any unpaid rent, needed cleaning, carpet cleaning and/or damages above normal wear and tear.  We will work with you to aggressively advertise and show the property to get a new tenant in the home as soon as possible.  We would expect you to fully cooperate with showing of the property. Of course, we would personally show the home with scheduled appointments. 

You will receive your disposition within 21 days after you've given up possession of the unit (returned keys to our office).

We must receive your notice to vacate in writing.  You can email it (hello@placesandspaces.net), you can send it in the mail, or you can come into our office.  Your notice becomes effective the day we receive it. 

Any desired additional occupants, over 18, will need to fill out an application and be processed & approved. They will need to meet the same application requirements you did.

First, you would need to fill out a new application to update information and pay a new application fee. Security deposits are not transferable from one unit to another.  If approved, you would need to be prepared to put down the full security deposit for the new unit. You would also be required to submit and fulfill the 30 day requirement for your current unit. 

If the lease is currently on a month-to-month agreement they would just need to submit a written 30-Day Notice of Intent to Vacate. If you are in a current lease term, you may submit a written request to be removed, this request would be handled on a case by case basis with the involvement of the property owner.  

You are welcome to move out early, however, you are still responsible for the rent for the full 30 days. 

Communication is very important. If you need to pay rent late, YOU need to contact our office and make payment arrangements. The late fee will still be charged on any delinquent rent. If we haven't heard from you, you will be served a 3 Day Notice to Quit, demanding rent (within those three days) or move out and give back possession.  If payment is still not received after the 3 days, we will start legal eviction proceedings against you.